Vivint Business Security Solutions

Your business is your baby. You wouldn’t want to trust your inventory, or the safety of your staff and customers, to just any old security system. Thankfully, Vivint isn’t just any old system. It’s a streamlined smart security system that’s capable of protecting businesses big and small. But… is it the best option on the market?

Well, we can say that it beats the competition when it comes to features and all-around connectivity. However, there are drawbacks when it comes to things like cost and contract length. Not sure if Vivint is right for your business? Don’t worry, we recently got a full, hands-on experience with Vivint, and we’re sharing our findings with you today. Without further ado, let’s see if Vivint makes sense for your business.

Vivint Security Equipment

Vivint Pros & Cons

Consider Your Type of Business

Let’s be clear: Vivint isn’t for every company. Whether it’s budget constraints, scale, or timing some situations don’t call for a bespoke, end-to-end smart security system. Smaller companies may be particularly concerned about cost. If that’s your business, it might be better served by a more affordable DIY system like Frontpoint or abode.

But… if your company is more established, and you want high-end wireless protection and smart connectivity, then we think Vivint is the best option for your business. We have the boots-on-the-ground experience to back up that support: You can read our full hands-on review of Vivint here. It’s important to note that we tested Vivint's technology as part of a home security package. Vivint offers the same equipment for their business security, but prices may be a little different for business customers.

How Vivint Protects the Workplace

After using Vivint, we can see how it can protect your company from all sorts of criminal activity and bad actors. For instance, the cameras may be helpful against lawsuits from customer slip-and-falls, and they can also help to identify a thief stealing merchandise. Vivint can notify you of a security breach (even at 3 a.m.), and it might make your employees feel safer and let you sleep a little easier at night.

Vivint App – Night Time Video Quality

Now, don’t get us wrong, Vivint isn’t a magic bullet. But having a security system in place is always a good idea — whether it’s Vivint or another leading brand like ADT. That said, let’s dive into Vivint’s packages for businesses and what it’s like using the system on a daily basis.

Vivint Equipment Prices for Businesses

We spent roughly $1,400 for our Vivint setup, but keep in mind that we bought just about everything Vivint sells. If you run a small to mid-sized business, expect to pay between $1,000 – $2,000 in upfront equipment costs. Ah! But you’re a businessperson, so you know the importance of keeping cash-on-hand for a rainy day. With this in mind, you can keep your money, sign a Vivint contract, and spread those payments out over 4 to 5 years.

You might find Vivint promoting a “Vivint for Business Package.” But it doesn’t come with nearly enough equipment, even for a small business (see below). So we recommend customizing a system from the ground up. Some of the equipment we’ve used and would highly recommend include Vivint’s Outdoor Camera Pro, recessed door sensors, and their glass break sensors and smart locks. These products will go the distance to protect any place of business.

Vivint Business Package Includes:

• 1 Touchscreen Panel
• 3 Door/Window Sensors
• 1 Motion Detection
• 1 Key FOB
• 1 Vivint Yard Sign

Now, if you have a large business — like an expansive factory space, retail outlet, or a commercial center — you’ll probably spend upwards of $3,000 to $5,000 for a Vivint security system with multiple cameras. So if you’re building an empire, you might want to look into CCTV systems like Lorex (we’ve reviewed Lorex in depth here) to use in conjunction with Vivint.

Vivint 24/7 Monitoring for Businesses

In addition to equipment costs, you’ll also need to sign up for one of Vivint’s monthly monitoring plans. The company doesn’t allow self-monitoring, so your system will be connected to a professional monitoring center at all times. And this comes at a price.

Monitoring starts at $29.99 monthly for residential customers. But for businesses, Vivint monitoring starts at $39.99 per month, which is reasonable from what we’ve seen. This plan includes advanced protection with smart automations. If you want video support, the monthly fee bumps to $49.99, which again is average for the industry. Here’s our most recent roundup of Vivint plans and prices.

Vivint Monitoring for Business

Professional Installation

One thing that Vivint does right is professional installation. We welcomed a Vivint technician, Don, into our place to set us up with a new system. You can read all about our installation experience here, but just expect a positive experience from start to finish.

We’d recommend setting aside a couple hours for a ‘Smart Home Pro’ to get you squared away. If you have a bigger building or office space with lots of doors and windows, you’ll want to carve out 4-5 hours. It’s a fairly involved process, but then again, it’s a very advanced system. And in our opinion, it beats having to install it yourself.

Installation Specialist, Don, Installing the Vivint Outdoor Camera

Vivint’s Smart Home Pros will also stick around after the installation job to show you the ropes and teach you how to use the system (it’s easier than you think). One of the best parts about this is that Vivint offers free installation for businesses. This surprised us, as they charge $100-$200 for residential installation. But don’t worry — they’re getting their money back in equipment and monitoring costs.

24/7 Cellular Monitoring

In addition to using a broadband connection, Vivint also has a cellular backup connection for fast and reliable monitoring. Even if your power cuts out, your place of business will still be connected to the monitoring station via cell towers. We’re all about cellular monitoring; it’s fast-becoming the industry standard for a reason. Just note that Vivint’s cameras do run off Wi-Fi, so if you’re looking for video support, just be sure your Internet speeds are up to snuff.

A Smarter Workplace

If business has been good and you have the budget to invest, another benefit of Vivint is their smart home automations. Smart home, smart office, it’s all the same. You’ll be able to remotely manage your thermostat with Vivint’s Element Thermostat ($169), lock and unlock your doors from virtually anywhere with Vivint’s Kwikset Smart Locks ($159), ensure your lights turn off automatically at close of business using Philips Hue smart lighting ($79+), and integrate Alexa or Google Home for hands-free voice control. We know, it’s a lot. Speaking of integration, Vivint just happens to be one of the best security systems for Google Home.

Vivint Smart Lock Options

Note that Vivint also runs on the Z-Wave protocol, meaning you can integrate hundreds of third-party smart devices into your smart office ecosystem. The smart device categories compatible with Vivint include:

• Locks
• Lighting
• Thermostats
• Window blinds
• Home appliances
• Cameras
• Switches and plugs
• Remotes

We were pretty impressed by the ease-of-use and how it all integrates into the Vivint app. So if we weren’t around to access our devices on the Smart Hub, we just pulled out our smartphone and a few swipes later we had Vivint doing our bidding. It might not be Einstein smart, but Vivint certainly makes the honor roll.

We understand that Vivint isn’t the cheapest smart platform available — but you really get what you pay for here. Compared to other top brands we’ve tried, Vivint is the most intelligent and most streamlined system we’ve used. If your customers are making purchases in your place of business or you’re meeting clients there, having a top-of-the-line smart system can add a bit of shine to your brand.

Vivint Smart Hub and Ping Indoor Camera

Vivint Cameras for Business

We wrote a hands-on review of Vivint cameras where we share the ins and outs of our experience, so we won’t go too deep into it here. That said, we think smart surveillance is one of Vivint’s biggest strengths, so we’d be remiss not to mention it! If your business isn’t located in the best area of town (or really, even if it is) you’ll want to pay close attention here.

Vivint Indoor Camera – Secure the Office or Interior

The Vivint Indoor Camera has a 12-ft. power cord and plenty of great features. We really liked the One-Touch Callout button. If one of your staff members needs immediate attention, they can push the button on top of the camera and it will send a notification to your mobile app. You can then open the app and view the live-stream footage to see what all the fuss is about. You can also view live video any time you want, as well as use two-way talk to communicate with staff.

Vivint Indoor Camera

Other standout features of the Vivint Indoor Camera include 1080p HD resolution, 155-degree field of view, 10x zoom, motion-triggered notifications, night vision, and video recording. But at the $199 price tag, we would have liked to see some AI features, like the facial recognition feature found in Vivint’s Outdoor Camera Pro and DoorBell Camera Pro. Overall, we think it’ll do a fine job protecting your inventory and employees. Would we recommend it over Ring cameras? Probably not.

Outdoor Camera Pro – Secure the Parking Lot and Exterior

If you’re serious about securing the perimeter of your business, you’re going to like this 4K HDR camera. It boasts one of the sharpest images we’ve seen from any device, and it even has motion-activated deterrent features like LED lights and an 85-dB siren. Plus, it has artificial intelligence that detects and wards off lurkers, which can be pretty helpful at night when your parking lot or business front should be empty. This is a huge plus for business owners. Think about it… why not warn a burglar before they shatter your window? We know those insurance deductibles can be a doozy.

Vivint Outdoor Camera

Other features of the Outdoor Camera Pro include two-way talk, night vision, 3x zoom, and smartphone access and controls. With your perimeter alarm set, the camera will notify you if it detects someone coming into range. Pop into the app and you can trigger your alarm right there, or let them know you’re watching with two-way talk.

We could go on, as we think this is Vivint’s best product in the lineup. We just wish it were a little cheaper. It comes with a $399 price tag (gulp!), which is pricey compared to other outdoor cameras on the market. Then again, when we consider Vivint’s functionality and connectedness, the price of the Outdoor Camera Pro really doesn’t seem all that bad.

Doorbell Camera Pro

Note that Vivint also offers a smart doorbell called the Doorbell Camera Pro. Most businesses don’t have a traditional entryway with a doorbell. But if your business is in a converted home or an office park suite, then this video doorbell might be worth looking into. Like other Vivint equipment, it won’t disappoint. You can read our full take on the Doorbell Camera Pro here.

Vivint Doorbell Camera Pro

A Few Gripes We Have with Vivint

By now, you can probably tell that Vivint is a safe bet for businesses. But before we wrap up, we have some (relatively minor) gripes to share with you.

First, we don’t love Vivint’s contract terms. Although contracts are to be expected with professionally installed security systems, we’d rather go month-to-month. Of course, you don’t have to sign a contract, but if you want to go footloose and contract-free, you’ll have to purchase your equipment upfront. And this will cost $1,000 at least, depending on the size of your place of business. That’s a lot of money, no matter how much business is booming.

Price and contracts aside, we also wish Vivint offered a 30-day free trial like most systems we’ve used. Instead, they only give you three days to try it out. So a quick tip is to have the system installed on Monday or Tuesday, that way you’ll have the remainder of the work week to test it out. You and your staff can get a good feel for it, and then make the final decision by Friday EOD. Three days should be enough time to decide whether or not Vivint is right for your business.

Finally, one last area of improvement is in regard to their customer service. One time when we spoke to customer service, we got bounced around from agent to agent for a solid 10 minutes. We typically don’t run into problems with Vivint’s tech support team, but this was on the sales side of their business. Not a deal-breaker, but we still think it’s worth pointing out.

Our Final Verdict on Vivint for Business

If your business is fairly well-established, then you really can’t beat a Vivint smart security system. These highly-intelligent, user-friendly alarm systems can protect your business against all sorts of nefarious activity — including robbery, merchandise theft, insurance fraud, employee theft, embezzlement, you name it. But we think Vivint really excels when it comes to automations and customizations.

We were most impressed by the connectedness of the system, and how all of our devices synced in the mobile app for one-stop access and control. The Smart Hub touchscreen control panel is quite the looker, too. We think you’ll really like the way it adds a modern touch to the office environment. Just be ready to pay a pretty penny for it. That said, if you can swing it in your expense budget, you’ll certainly be in for a treat with Vivint.