SafeHome.org may receive compensation from some providers listed on this page. Learn More
We may receive compensation from some providers listed on this page. Learn More
ADT proved to have one of the best monitoring services we’ve ever experienced because of its fast response and reliability.
Updated December 12, 2024
copied!
Most of us just don’t have time during the day to check on every single alert our system gets. That’s not to say there aren’t good self-monitored home security systems, but it takes a lot of effort to keep an eye on things around the house. Thankfully, the best home security systems offer some form of professional monitoring.
We decided to put some of the top brands to the test by simulating events that would lead to a monitoring center raising the alarm. Some of the factors we assessed were response times, the number of available centers, and the cost of the service. ADT blew away the competition with its 12 reliable centers that can handle everything from security situations to medical issues. But Vivint, SimpliSafe, and Frontpoint also had plenty of impressive features.
Here’s the breakdown of these security systems and why we think you should consider them for your home.
We believe the best way to make unbiased and trustworthy recommendations is by personally testing home security systems. That means buying the equipment with our money, installing it in our own homes, and testing it over weeks or sometimes months. It helps us understand what it’s like to live with the security system and observe the apps, response times, and features. We then use these experiences to make honest recommendations.
Multiple factors can impact testing home security systems, but we find ways to level the playing field. For example, we install and test every security system in the same home – a two-story, 2,200-square-foot house owned by one of our security experts. Using a real home instead of a lab allows us to simulate real-life scenarios, resulting in more reliable recommendations.
We even buy the same equipment for every home security system and install them in identical locations. You can see where we regularly set up our equipment below.
We look at many factors when ranking the best home security systems with monitoring. Using our industry knowledge and experience, these are the criteria we believe are the most important to consider:
Using these criteria, here is how we ranked our top five picks:
Rating the Best Security Systems with Professional Monitoring
We only cover security and safety equipment. You won’t find reviews on everything from mobile phone cases to dishwashers. Our team specializes in testing and assessing home security systems so our readers get trustworthy and in-depth recommendations. The team members who worked on this review were:
Our team has over 75 years of combined industry experience, making us the most accomplished home security team online. Since SafeHome.org began in 2016, our work has been highlighted in several major outlets, including The Washington Post and The New York Times. As a team, we have achieved:
Every recommendation we make is based on first-hand product experience and an understanding of the security industry. Now, let's learn more about our top picks.
| System | ADT | Vivint | SimpliSafe | Frontpoint |
|---|---|---|---|---|
| Ranking | 1st | 2nd | 3rd | 4th |
| Rating | 9.2/10 | 9.1/10 | 9.2/10 | 8.7/10 |
| Contract length | 36 months, or monthly with self-setup | Starting at 42 months | Monthly | Monthly or 36 months |
| Installation type | DIY or professional | Professional | DIY or professional | DIY |
| Professional monitoring cost | Starting at $29.99 per month | Starting at $39.99 per month | Starting at $19.99 per month | Starting at $49 per month |
| Equipment cost | Packages starting at $499 | Packages starting at $449 | Packages starting at $249.96 | Packages starting at $79 |
| Response times | Up to 45 seconds | Text alerts within 10 seconds | Up to 30 seconds | Up to 45 seconds |
| Review | ADT review | Vivint review | SimpliSafe review | Frontpoint review |
All Equipment in the Vivint Home Security System
When it comes to professional monitoring, it’s tough to beat ADT. Sure, Vivint has more advanced equipment and SimpliSafe’s Fast Protect plan lets its agents talk to any intruders through the two-way audio in your cameras, but when you want professional monitoring you can always count on, ADT wins hands down with its 12 award-winning monitoring centers.
Arming my ADT System
The two things ADT has down pat are the equipment and the monitoring. All of ADT’s equipment is made by either GE or Google Nest, two of the biggest brands in the industry. Google Nest makes all the cameras, and GE makes everything else. Since the cameras are made by Google, it makes sense that ADT is one of the best security systems for Google Home.
FYI: You can buy Google Nest cameras as stand-alone products, but you can’t get them as stand-alone products from ADT. You’ll need to buy them directly from Google Nest. We cover how much each one costs in our guide to the pricing of Nest Home Security Cameras.
When we put ADT to the test, we really liked the high-quality feel of its equipment. Some of the more budget brands feel a little flimsy, and their durability isn’t really what it should be. Not so with ADT.
Your system may differ depending on your security needs, but here’s what our test consisted of:
That’s the equipment we tested together. We also tested the Google Nest video doorbell separately. As for the price of our ADT system, we paid $1,200. Keep in mind, though, that your ADT system will come with a long-term contract.
It’s really hard to beat ADT’s 12 redundant monitoring centers. Reliability is the most important factor in a company’s monitoring, which is why ADT sits at the top of our list of the best professionally monitored home security systems.
The location of the ADT glass break sensor from my window.
It looks like ADT’s monitoring keeps getting better too. The company used to have custom pricing for monitoring that depended on the system you bought. Those prices started at $45.99. We’re glad to say goodbye to those days with ADT’s two new monitoring plans — one for systems with only sensors and one for systems with cameras. Below is an overview of ADT’s latest monitoring plans.
| Essential | Essential + Video | |
|---|---|---|
| 24/7 professional monitoring | Yes | Yes |
| Cellular backup | Yes | Yes |
| Video verification | No | Yes |
| 30-day cloud storage for video clips | No | Yes |
| Price | $29.99 per month | $44.99 per month |
Back in the day, ADT offered only professionally installed equipment. It made sense back then, since a lot of its equipment needed hardwired connections for power and connectivity. That isn’t true today, though, which we’re glad to see ADT taking advantage of.
>> Learn More: How to Install a Home Security System
That’s exactly why ADT released ADT Self-Setup. Now you have the option of either professional installation or DIY installation. We recommend going with DIY installation if you have time. When we tested ADT Self-Setup, we found out that the equipment costs way less even though it’s exactly the same. That’s not to say ADT’s professional installation is bad though. It’s really good, actually, but it may not be worth the price for everyone with how easy the system is to install.
| Equipment cost | Packages starting at $269 |
|---|---|
| Monitoring options | Professional |
| Monitoring cost | Starting at $29.99 per month |
| Contract length | Starting at 36 months |
| Installation options | Professional or DIY |
| Smart platform integration | Alexa and Google Home |
When you want the security system with the best monitoring, Vivint has two main things going for it. First, its equipment pushes home security technology forward. Between the smart deter feature in the outdoor camera that shows criminals you’re watching and the advanced automation capabilities of the Vivint app, there’s no arguing that Vivint is cutting-edge. Second, Vivint uses text alerts for monitoring that arrive in 10 seconds instead of the standard 30 seconds it takes for calls.
Vivint Smart Hub and Ping Indoor Camera
By far our favorite part of Vivint’s equipment is its cameras. There are only three Vivint home security cameras to choose from, which may sound a bit limiting, but wow, are those three cameras good. They all have 4K image sensors with 1080p full-HD resolution. That 4K image sensor made our videos crystal clear in low-light settings. You know in the early mornings when the sun just starts to come up and you can barely see anything in your doorbell camera? Well, that didn’t happen with Vivint.
>> Read About: Vivint Doorbell Camera Review, Cost, and Pricing in 2024
We’d be remiss if we didn’t mention the outdoor camera’s smart deter feature. Using people-detection technology, the camera recognizes if someone is lurking around your property and then turns on its LED light and sounds an 85 dB siren. Let us tell you, that thing is loud for how small the camera is. We could hear it in our house when ours went off.
What makes Vivint’s monitoring stand out is the text-based alerts, which go out lightning fast. During our tests, we received alerts we could respond to 10 seconds after an alarm triggered. That’s about 20 seconds faster than even the best phone call–based alert times. It may not seem like a lot, but when someone is trying to break into your home, that 20 seconds would feel like an eternity. The system even put Vivint on our list of the security systems with the fastest response times.
The text message I received while testing my Vivint security system.
Vivint has one of the fastest response times in the industry, so you’d think the monitoring would cost a fortune. Well, it doesn’t. There’s only one plan to choose from, with additional charges based on the equipment you buy. Below is an overview of Vivint’s monitoring options and costs.
| Feature | Cost |
|---|---|
| 24/7 monitoring of sensors | $39.99 per month |
| Cellular backup | $1.48 per month |
| Video support | $5 per month per camera |
| Car Guard for first device | $9.99 per month |
| Car Guard for second device | $4.99 per month |
We just got through saying how installing security systems is a piece of cake. Well, not so much with Vivint. That’s why the Vivint install process means letting Vivint’s in-house technicians install your system for you. Every Vivint system requires professional installation.
When we got our system installed, we were a bit annoying to our technician because we followed them around everywhere asking questions. That’s why we can say we wouldn’t have wanted to install the system ourselves. That outdoor camera we were praising earlier, for example, requires wiring inside your home that it uses to get a better Wi-Fi signal. We wouldn’t have been able to figure out how to do that without someone walking us through every step.
Pro Tip: Cancel any plans you have on installation day. My Vivint security system took three hours to set up, but it might take longer if you have more equipment to install.
| Monitoring Options | Professional only |
|---|---|
| Installation | Professional |
| Smart Platform Integration | Alexa and Google Home |
| Equipment Cost | From $599.99 |
| Monthly Monitoring Cost | From $40 |
| Contract Length | 48 to 60 months |
If Vivint and ADT seem a bit pricey or require too much of a commitment, SimpliSafe takes the exact opposite approach. There aren’t any long-term contracts unless you use third-party financing, and both the equipment and monitoring prices are significantly lower. A lower cost, however, isn’t the only thing SimpliSafe has. It also recently upgraded its monitoring services to include live guard protection, which basically means its agents can communicate with you — or an intruder — through your indoor security cameras when one of your alarms goes off.
SimpliSafe equipment
Even though none of SimpliSafe’s equipment stood out as being best-in-class, every piece of equipment met our expectations. The entryway sensor was a bit bulky, but it wasn’t as big as the Frontpoint one we tested. And yes, the keypad is analog. We tend to like the touch-screen control panels of Vivint and ADT better. That’s more personal preference than anything though. We go over more differences in our ADT vs. SimpliSafe and Vivint vs. SimpliSafe comparisons.
The location of the SimpliSafe Keypad near my front door.
Otherwise, all of SimpliSafe’s equipment hits the mark. While testing the SimpliSafe outdoor camera, we really liked the motion-activated spotlight. It lit up our yard nicely so we could see clearly what was going on. It gave us color night vision, too, which was a nice bonus.
One of the best parts about SimpliSafe’s monitoring is that it’s not mandatory. When we wanted to save a bit of money for Christmas gifts, we turned off our professional monitoring for two months and started monitoring it ourselves. We opted for the Self-Monitoring plan so we didn’t lose our smart-platform integrations, and we wanted cloud storage. After the Christmas craziness, we switched back to the Fast Protect plan.
Below is an overview of SimpliSafe’s plans.
| Self-Monitoring | Professional Monitoring | Fast Protect | |
|---|---|---|---|
| Cellular backup | Yes | No | Yes |
| 30-day cloud storage for video | Yes | No | Yes |
| Smart-platform integrations | Yes | No | Yes |
| 24/7 professional monitoring | No | Yes | Yes |
| Live guard support | No | No | Yes |
| Video verification | No | No | Yes |
| Price | $9.99 per month | $19.99 per month | $29.99 per month |
The $19.99 Professional Monitoring plan is just a run-of-the-mill monitoring service you can get from almost any home security company. That’s why we opt for SimpliSafe’s interactive monitoring plan called Fast Protect. It uses SimpliSafe’s new live guard capabilities, which means when an alarm goes off, the company’s agents can take control of your cameras and talk through the two-way audio. They’ll scare off any potential burglar by telling them police are on the way. We were a bit concerned for our privacy since we bought indoor cameras with our system, but SimpliSafe’s privacy shutters helped quiet our fears.
SimpliSafe made a name for itself on DIY installation, and it tops our list of the best DIY home security systems. Installing the system couldn’t have been easier, with command strips for every component. All in all it took about 30 minutes to get our system up and running. Even the equipment’s design is simple, making the installation as a whole approachable for anyone.
In some ways, SimpliSafe’s installation process felt a bit too easy. We were a little concerned that the command strips would wear out over time. We can always replace them, but the component might break from the fall. We’d suggest replacing the command strips every so often — like as often as you clean your gutters. Of course, you can also opt for SimpliSafe’s professional installation and they’ll use the included mounting hardware for the heavier components.
Pro Tip: After I installed the last device, I put the system into practice mode. I was able to trigger as many alarms as I wanted without anyone calling the cops. It was only available for three days, but it helped me check everything was working properly.
| Monitoring options | Professional and DIY |
|---|---|
| Installation | Professional and DIY |
| Smart platform integration | Alexa and Google Home |
| Equipment Cost | Packages starting at $249.96 |
| Monthly Monitoring Cost | From $9.99 |
| Contract Length | Monthly |
What really sets Frontpoint apart is its huge range of equipment options. It lets you build your system for the specific needs of your home’s security. Seriously. It has seven different kinds of sensors!
Frontpoint also makes its monitoring reliable, but in a different way than ADT’s monitoring centers. It uses cellular as the primary communication network instead of Wi-Fi, which makes it a great choice for rural customers.
Frontpoint equipment
Frontpoint has it all when it comes to equipment options. We could easily go crazy and rack up a hefty bill building out our Frontpoint security system, but we restrained ourselves to keep the cost of our Frontpoint security system low. Our wallets thanked us. Even if we did go a little crazy, though, our system still wouldn’t cost anywhere near that of an ADT or Vivint system.
All my Frontpoint equipment ready to be set up.
We were a bit disappointed with the resolution of the outdoor camera we tested. It has only 720p HD, which made it impossible to read license plates as cars drove past our house. The newest version has 1080p HD, though, which provides much clearer images. All the sensors are a great benefit too. We got a garage sensor with our system, something that was missing from our SimpliSafe equipment options. That’s why Frontpoint shows up on our list of the best security systems for homes with garages.
We had all the options in the world when it came to picking out our equipment, but Frontpoint’s security plans and pricing are a bit different, with only one option for monitoring. All systems come with a flat-rate $49.99-per-month monitoring plan — and it’s required. It’s actually pretty reliable monitoring though. Frontpoint’s contracts used to last one to three years, but the company now lets you go with a month-to-month plan if you prefer.
Arming the system from the app.
Since the whole system uses cellular as its main form of communication, Frontpoint doesn’t experience the lag you’ll get with other systems when the internet goes out. That switch from Wi-Fi to cellular takes a bit for other systems. If an intruder cut our internet cables, that would take down the monitoring for a bit — but not with Frontpoint.
SimpliSafe may have set the standard for installation, but Frontpoint met it. Installing our Frontpoint system felt almost identical to installing our SimpliSafe system. It used the same command strips for setting each piece of equipment in place. We’re a little disappointed Frontpoint doesn’t give you the option of professional installation though. For all the differences between SimpliSafe and Frontpoint, check out our Frontpoint vs. SimpliSafe comparison guide.
FYI: Even if a home security company doesn’t offer professional installation, you can still get the system professionally installed. All you need to do is look up a local home security consultant, and they’ll be able to help you get your system installed by a third-party installer.
| Equipment cost | Packages starting at $79 |
|---|---|
| Monitoring options | Professional |
| Monitoring cost | Starting at $49 per month |
| Contract lengths | Monthly or 36 months |
| Installation options | DIY |
| Smart platform integrations | Google Home, Alexa, and Siri |
Cove’s response system uses the same technology as your phone to transmit information to 911 dispatchers. It might be one of the reasons we accidentally ended up with an officer knocking on our door. Let’s just say we were a few seconds late responding to an alarm.
The police were called to our place during one of our break-in simulations.
Like Frontpoint, Cove’s hub uses a cellular connection to stay online even if your Wi-Fi drops out. But the main reason it’s not higher up on our list is that it doesn’t have as many equipment options as other brands. It’s a great budget offering if you only need the bare essentials and a high-quality monitoring service.
From Anthony Travaglia, Retired Police Officer, Home Security Expert:
The simple answer: Yes. Professional monitoring is definitely worth it, as long as it’s done by a company you can trust. You may think professional monitoring is almost the same thing as getting push notifications from your security system, but it’s a whole lot more.
Reviewing the ADT Control Panel activity log.
With professional monitoring, you get a team of experts standing by, ready to help you in an emergency. That means they can call the authorities for you. In dangerous situations, they can guide you to safety. Whether that’s finding a hiding place during a break-in or guiding you out of your house during a fire, professional monitoring can literally save your life.
professional monitoring also believe it's worth it. Our research shows:
Security system monitoring is actually a pretty straightforward thing. Basically when an alarm triggers, the monitoring center gets an alert to respond to. They then contact you to see if everything is OK. Here’s a step-by-step breakdown of what security system monitoring looks like:
>> Read More: A Complete Guide to Home Security Systems in 2024
If you have SimpliSafe’s Fast Protect monitoring, your agent can also use your cameras to see what’s happening and talk to the intruder.
Even though we like to assess security systems on the whole, there are a few things that can make a provider’s professional monitoring good or bad.
Good professional monitoring always has built-in redundancies, whether it’s ADT’s 12 redundant monitoring centers or Frontpoint’s use of Wi-Fi and cellular networks.
A look at Frontpoint’s App Sensor Management screen.
The system’s response time also plays a big role in the quality of the professional monitoring. We always look for response times of 30 seconds. That’s what we consider to be the industry standard. Vivint takes it up a notch with response times of 10 seconds with its text-based alarms.
The cost of a security system’s professional monitoring is a big factor too. At the low end, you can get good quality professional monitoring for about $20 per month. You shouldn’t pay much more than $50 per month unless it’s for a premium system like Vivint.
Pro Tip: Consider the perks in some of the monitoring plans that add extra value. For example, I like that SimpliSafe includes 30 days of cloud storage, which is something other providers charge extra for. However, my favorite feature is the 10 percent discount on new hardware, especially as I plan to add more devices in the future.
We think professional monitoring is always a good idea, but that doesn’t mean every security provider’s professional monitoring is good. It’s usually one of the criteria we use to compare home security systems, because every system’s monitoring is so much different.
ADT gave us all the reliability we could want with its 12 redundant monitoring centers. Vivint’s text-based alerts had the fastest response times. SimpliSafe’s live guard agents could scare away intruders. Frontpoint’s cellular-first connection keeps your system in touch with the company’s monitoring centers at all times. All four get the basics down. From there, it’s just a matter of preference.
Below are common features and benefits of securing your home with a monitored home security system.
Redundant monitoring is essential when it comes to monitored home protection. Several backup systems serve as a fail-safe in the event one system goes down. That may include secondary signals, multiple monitoring centers, and the like. Let’s face it: Natural disasters, power outages, and other unforeseeable events happen. Get the backup protection you need with redundant monitoring.
The vast majority of monitored home security systems offer both wireless and hardwired connections. There are advantages and disadvantages to both. There’s a wireless revolution happening, though, as more people are choosing the easy setup and reliability that wireless offers. Hardwired systems are still an option, although they require drilling into walls, splicing circuitry, and other invasive installation methods.
The best monitored security systems can be armed and disarmed locally and remotely. Most systems offer a mobile app that allows you to arm and disarm your security from anywhere in the world. When the system is armed, a security breach will alert the monitoring center day or night. That allows emergency dispatchers to keep a hawk-eye on your home 24/7.
Here’s another tech-forward feature offered by many professionally monitored home security systems. Specialized alert zones give you greater control over certain areas of your home. If you keep valuable items such as art, jewelry, or firearms in one room, for example, you can simply set up a specialized alert zone with cameras, motion detectors, and the works. Rest assured you’ll be alerted at the first sign of activity.
Entryway sensors serve as your first line of home defense. The magnetic sensors secure entryways including doors, windows, and garages. When the magnets separate, the alarm sounds, you receive a real-time alert, and the monitoring center is immediately notified. The feature is critical to any monitored home security system. Thankfully, every system comes with an assortment of entryway sensors.
A monitored home security system with glass-break sensors is the full package. Place the sound-sensitive devices near windows and rest assured the distinct frequency of breaking glass will be detected. When triggered, the alarm sounds, you receive an alert, and emergency dispatchers are on the line to offer help. They’re typically sold as an add-on, but the sensors are fast becoming a must-have component.
Maximize your home protection with motion detectors, which come standard with professionally monitored security systems. The infrared detectors are mounted indoors — specifically in large rooms, entryways, and hallways — and keep a constant watch for motion. When triggered, the alarm will sound and both you and the monitoring center are alerted. The best motion detectors can even discern between people and pets.
From manual push buttons to super-modern digital touch-screen technology — such is the evolution of the control panel. The top monitored home security systems offer sleek touch screens with impressive capabilities. Arm and disarm the alarm, view live video, and take total control of your system with the control panel. Many monitored systems even offer two-way voice to speak with emergency personnel directly through the panel.
If you’re in the market for a wireless home security system with professional monitoring, you’ll love cellular monitoring. It doesn’t require a landline, and yet it still offers reliable, around-the-clock home protection. Powered by cell towers, much like a cell phone, cellular monitored systems are unfazed by wire snippers (no wires to snip!), power outages, and other local hazards.
Professional monitoring definitely can be expensive, but companies like SimpliSafe bring the costs down with professional monitoring that starts at $19.99 per month.
In our opinion, ADT is the best home security system with monitoring. We like Vivint if you want cutting-edge equipment and SimpliSafe for active monitoring, but ADT wins overall.
With SimpliSafe’s Fast Protect plan, the company’s agents can see through your security cameras. That’s only when an alarm is triggered though. The indoor cameras have privacy shutters you can close whenever you want.
No, you can get professional monitoring without a long-term contract from SimpliSafe and Frontpoint.
You used to need a landline for professional monitoring, but that was before almost every home had internet. Most systems now use your Wi-Fi and a cellular network for communicating your alerts to their monitoring centers.
