MobileHelp Medical Alert System Cost and Fall Detection Pricing

MobileHelp Packages & Pricing

Affordability is a big reason why seniors choose MobileHelp. The on-going monitoring fee is the main cost to consider, and as you can see below, there are plenty of options starting at $24.95 per month. There are no long-term contracts and equipment fees, either, and for most of the options, the $99 one-time activation fee is waived.

Additionally, MobileHelp offers ways to save by opting to pay quarterly or yearly instead of every month. For yearly payments, for example, the 12th month is essentially free. Here’s how all that breaks down in terms of dollars.

MobileHelp Add-Ons

All MobileHelp packages above include the equipment you need to set up medical emergency monitoring. For systems that work exclusively in-home such as Classic Cellular and Classic Landline, that means a base unit and a pendant of your choice. For Solo and Micro, you’ll receive a GPS-enabled mobile help button setup with built-in cellular connectivity. And for the Duo bundles (Home/Mobile), you’ll receive either an in-home and mobile setup or two mobile setups to share with a spouse or roommate.

As you might have noticed though, those setups are pretty barebones. They don’t include fall detection, a lock box, or wall-mounted help buttons that most medical alert systems offer. That’s because mobile help offers those as add-ons – and sometimes for free.

Here are different ways to customize a Mobile Help system.

MobileHelp Connect is an app with free and paid features for caregivers. As you’d expect, it notifies the caregiver if an emergency alert is sent. It also allows for 30 GPS tracking requests per month if the alert subscriber uses an on-the-go device (you can double that to 60 GPS requests for $5 per month.) Keep in mind that location tracking can be lifesaving for seniors with dementia, and not every brand’s caregiver app offers this feature.

Alert Systems & Packages

Let’s dig a little deeper and see for whom each MobileHelp package is best. MobileHelp features six medical alert systems. Two of those are exclusively for in-home use. The four others can be used both at home and on-the-go (wherever AT&T cellular service is available).

At-Home Alert Systems

The two at-home alert systems are the Classic Landline and Classic Cellular, and they cost the same. They both start at $24.95 per month with no equipment fees and add-ons.

Both systems are great for seniors who spend most if not all of their time at home. They have limited wireless ranges, and two-way audio is only possible through the base station, which needs to be set up in a central location. We recommend Classic Cellular most of the time, but if you live in the boonies where AT&T reception isn’t great, the Classic Landline is a great alternative. If you’re looking for fast and reliable response times though, we recommend checking out our Lifeline plans and pricing guide.

MobileHelp Classic Cellular

Classic Cellular is a cellular system, so it doesn’t require a landline. It’s also surprising that it’s one of the two cheapest options available from MobileHelp. Most other brands reserve their lowest rates for landline systems only.

MobileHelp Classic Cellular

The starting price is $24.95 per month. That’s quite a deal! For an additional $2.99 per month that gets you an extra help button, two people can enjoy coverage, or one person can have the convenience of a wrist button and neck pendant. We also recommend getting a wall-mounted help button for $2.95. It’s waterproof, so you can place it in places where slips and falls are most likely to take place, such as in the shower.

We like that the base station communicates with MobileHelp devices up to 1,400 feet away, which is the best in-home range in the industry. Note that Trela fashion pendants ($98) are also compatible, though their range is capped at 250 feet. If you’re looking for a stylish pendant, we’d recommend checking out Bay Alarm Medical’s Bella Charm pendants. Whatever option you choose, your buttons can serve for years on the included batteries.

Who It’s Best For: MobileHelp Classic is very customizable. But we think it’s a great value for anyone seeking protection at home only.

MobileHelp Classic Landline

MobileHelp’s sole landline-based system, Classic Landline, is ideal for protection on rural properties and in areas without reliable cellular coverage. At $24.95 per month, it costs the same as Classic Cellular but is slightly less capable. Really, its only advantage over Classic Cellular is that it can work where cellular reception isn’t good. The help pendant only works within 600 feet of the base station, which is nowhere near the range of top-rated systems such as Medical Guardian. We don’t recommend this setup unless you really need a landline-based medical alert system.

MobileHelp Classic Landline

Mobile Alert Systems

True to the MobileHelp name, the majority of their systems offer mobile coverage nationwide on the AT&T 4G network. Note that these systems differ in terms of base stations and other equipment. Otherwise, you’ll get the same reliable protection as the in-home units offer.

MobileHelp Solo

Solo is MobileHelp’s lowest-priced system for use at home or on-the-go. It features one base station for the home, a smaller base station for away, and one waterproof wearable button with a wrist strap or lanyard.

MobileHelp Solo

At $34.95 per month, we think the rate is excellent for on-the-go protection, and it’s comparable to other top mobile units like Lively. However, we don’t love that it requires keeping a pocket-sized base station nearby for coverage while out and about.

Who It’s Best For: Active seniors who want all-around emergency protection and don’t mind carrying a small base unit when away from home.

MobileHelp Micro

Starting at $34.95, Micro is another on-the-go unit that can also work at home, but it doesn’t require the user to carry around a mobile base station. The communication device is built into the help pendant, which is small enough to carry around the neck. It weighs around 50 grams even with the in-built speaker. It’s also GPS-enabled and waterproof.

The downside is that Micro systems don’t work with the MobileHelp fall detection pendant. Virtual fall detection can be bought as a firmware upgrade for the same cost as the fall detection pendant, but in our tests, we’ve found that an actual fall detection pendant works better.

Who It’s Best For: Active seniors who want protection at home and outside but don’t like hauling around a mobile base unit.

Mobile Duo Bundle

MobileHelp Mobile Duo Bundle

If there’s more than one senior in the house, the Mobile Duo Bundle is a great choice starting at just $49.95. It’s the most expensive MobileHelp bundle, but we’d say it’s practical because it’s essentially two Micro systems in one while costing only $15 more than the Micro package.

Who It’s Best For: Spouses and seniors living together who want to save while gaining on-the-go and at-home protection.

Home Duo Bundle

Starting at $44.95 per month, you get two different systems for at-home and on-the-go safety.

First, you get a Classic Cellular system. We find this more reliable than using a mobile system like Micro at home, because the base station is in a central location. To take advantage of that setup though, you have to make sure to place the base station in an area with good cellular reception, especially if there are dead spots in the house.

The second system is the MobileHelp Micro setup, which the user can take with them outside the house.

It’s designed for a single user though, which we know sounds confusing because of the “Duo” in the name. But in this case, the “Duo” means you get our top-recommended in-home system (Classic Cellular) and top-recommended mobile system (Micro) in one, affordable package.

Who It’s For: Seniors who want top-of-the-line equipment and monitoring they can use both at home and outside.

MobileHelp Home Duo Bundle

Current Deal

We’ve found that MobileHelp has pretty low prices to begin with. But they also offer nice perks here and there. For instance, opting to pay yearly instead of monthly or quarterly will get you a free lock box that normally costs $2.99 per month. You also get free shipping on select packages.

The best perk of signing up for a year is the discount. If you pay one year at a time, MobileHelp will take the cost of the 12th month off, so you’ll save however much your monthly package costs. If you go with the Mobile Duo Bundle ($49.95 per month), you’ll save $49.95 with annual billing. That’s instant savings, and a great deal if you ask us.

And don’t forget that every new customer enjoys a risk-free 30-day trial as well.

Overall Value of MobileHelp

Compared with other medical alert brands, MobileHelp tends to be more affordable. It’s an especially good value if you’re looking for two-for-one coverage (for yourself and your spouse, for instance), thanks to the $49.95 Mobile Duo Bundle. Professional monitoring at home starts at just $24.95 for the Classic Cellular, while on-the-go monitoring starts at $34.95 for the Solo and Micro systems. Prices as low as those are hard to find on the market.

We also appreciated MobileHelp’s fast response times (they averaged under 30 seconds) and how the home packages give up to 1,400-ft. range. We also like the addition of the Micro on-the-go unit, which now comes with two-way audio without requiring a separate base unit like the Solo package does. However, we’d really like to see better options for alert systems with fall detection, especially for Micro. Only virtual fall detection is available, unlike other MobileHelp systems that work with an actual fall detection pendant.

MobileHelp Background

Founded in 2006, MobileHelp is younger than many medical alert brands we’ve tried. Cellular networks were already well-developed when the company launched, so naturally, MobileHelp chose to focus on cellular-based alert equipment and monitoring. We find it interesting that while other companies are cheapest if you use a landline, MobileHelp is cheapest if you don’t!

In 2013 MobileHelp launched the world’s first cellular alert system with fall detection.3 And we think the company is well-positioned to stay innovative. The CEO brings corporate experience from Motorola and Zoom, and he recently moved MobileHelp headquarters to Florida’s premier business community for tech industries.4

MobileHelp FAQs