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We tested the Bay Alarm Medical SOS Smartwatch and found that it offers good value, but lacks premium features.
Updated April 21, 2025
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Bay Alarm offers a number of great medical alert packages and plans, each one designed to protect seniors in a different way. Our favorite? Bay Alarm’s SOS Smartwatch.
ay Alarm certainly didn’t invent the smartwatch, but smart watches were originally engineered with health and fitness in mind. No surprise, then, when Bay Alarm realized smartwatches also make for stylish medical alert devices.
When we tried out the SOS Smartwatch recently, we were impressed both by how responsive this device was to our health needs and how many built-in conveniences it included.
Bay Alarm Medical smartwatch in box
Pro Tip: Check out our list of the best medical alert systems to compare Bay Alarm’s devices against some of the most well-known and trusted brands in the industry.
Are there downsides to the SOS? Sure. Automatic fall protection costs extra, for instance, and this watch’s battery life is a bit shorter than some competitors’. Still, at $159, it’s at least $40 cheaper than most of those competitors. Reliability at this price is something we don’t come across a lot, and it’s the key reason why we recommend the SOS so highly.
Bay Alarm Medical has an impeccable reputation for protecting seniors. All of its devices are reliable, and its monitoring plans quickly notify emergency personnel anytime users need help. The SOS Smartwatch is no exception. Its main feature is an SOS button located on the side of the device. One push, and help is on its way. In fact, you can add fall protection to your plan, and help will show up even if you’re not in a position to push that button.
Of course, any medical alert system includes these features. Unlike traditional systems, though, the SOS summons help no matter where you may happen to be. You can push the button while you’re out working in your back garden, push it while you’re out to dinner, push it while you’re at the zoo with your grandkids. With two-way communication, emergency personnel are available instantly, and with GPS, they can be on the scene in minutes.
And while the SOS is not exactly a piece of tech to rival the Apple Watch, that’s not really its purpose. It’s stylish, it conceals the fact that you’re using a medical alert device, it does offer some useful smartwatch features, and – most importantly – it keeps users safe. No wonder it has a prominent place on our list of the best on-the-go medical alert systems.
Holding the Bay Alarm Medical smartwatch
We mentioned that the SOS is far cheaper than a high-tech top-of-the-line smartwatch. It’s probably more useful, though, to compare its price to other Bay Alarm products. Here’s how Bay Alarm’s Medical SOS Smartwatch compares to the company’s SOS All-In-One 2 and SOS Mobile.
| SOS All-In-One 2 | SOS Mobile | SOS Smartwatch | |
|---|---|---|---|
| Battery life | 72 hours | 6 days | 16 hours |
| Can be used at home | Yes | Yes | Yes |
| GPS location tracking | Yes | Yes | Yes |
| Wi-Fi location tracking | Yes | Yes | Yes |
| Fall detection | Yes (optional add-on) | Yes (optional add-on) | Yes (optional add-on) |
| Monthly fee | $49.95 (with fall detection)
$39.95 (standard) |
$39.95 (with fall detection)
$29.95 (standard) |
$44.95 (with fall detection)
$34.95 (standard) |
| One-time equipment fee | $129 | $79 | $159 |
$159 is certainly not pocket change for most of us, and it’s worth noting that the SOS Smartwatch is more expensive than the SOS All-In-One 2, at $129. Keep in mind, though, that you’ll pay less over time with the SOS, since it makes use of Bay Alarm’s standard monitoring and fall detection plans.
In addition, we should point out that the Bay Alarm SOS Smartwatch is more affordable than Medical Guardian’s MGMove, which costs $199.95 (with a monthly fee of $39.95). It also costs less than the UnaliWear Kanega Watch, which costs $299 (with a monthly fee of $69.95).
Bay Alarm offers all of its packages in two versions. You can get the standard version or, for an extra $10, add fall detection. Charging extra for this service is standard in the medical alert industry. The fact is that, while it can be a life-saving feature for some seniors, not everyone needs this extra protection. By making it an add-on, companies like Bay Alarm ensure that those who don’t need it don’t have to pay for it.
Pro Tip: If fall detection is a priority for you, check out our list of the best medical alert systems with fall detection to see how Bay Alarm stacks up against the competition.
If you choose the smartwatch, you can add a 360° Bundle for $25 a month extra. Basically, this bundle includes an in-home system in addition to the watch so you’re covered whether you’re at home or out and about. In addition, the 360° Bundle includes several accessories such as a lanyard, a wearable emergency button, and a wristband. As with all other Bay Alarm plans, you can also add Fall Detection.
Holding extra pendant for Bay Alarm Medical home device
Here’s an overview of the add-on equipment Bay Alarm Medical offers.
| Add-on equipment | Cost | Features and functionality |
|---|---|---|
| SOS Smartwatch With Fall Detection | $44.95 per month |
|
| SOS Smartwatch 360° Bundle | $59.95 per month |
|
| Additional charger | $49 |
|
| Lock box | $30 |
|
| Vial of Life kit | $8 |
|
| Warranty plan | $2.95 per month |
|
As we’ve suggested, the SOS isn’t a true smartwatch. It’s not going to perform the same way a Samsung Galaxy Watch or a Fitbit Versa. That said, the SOS does come with some handy features, enough features to warrant the name smartwatch. For example,
Even for a medical alert system, we think the SOS could use one or two additional features. How many times can we say it? This isn’t an Apple Watch, but it might be nice if it included an integrated caregiver app, for instance. Still, the SOS offers convenience in addition to safety. It’s also worth remembering that it’s about $650 cheaper than an Apple Watch, so there’s that.
We can talk in the abstract about the Bay Alarm Medical SOS Smartwatch all day, but that’s not going to give you a sense of how well this device operates day-to-day as a medical alert system. So let’s talk just a bit about our experience using this device.
Holding the Bay Alarm Medical smartwatch
Buying the Bay Alarm Medical SOS Smartwatch – or any of the company’s other medical alert system packages – is as easy as pressing the big “Buy Now” button in the middle of the screen. Of course, you may want to poke around before you buy to make sure the SOS is what you want. The website includes an instant messaging customer service app, so you can ask any questions you have about this or other products.
Once you’ve clicked that button, though, you have two additional choices to make. First, you pick your monitoring service. Turns out that was simple, since the SOS Smartwatch was preselected. Next, you pick which bundle you want – the Standard, Fall Detection, or 360° Bundle.
We selected the Fall Detection plan, which led us to yet another option – how we wanted to be billed. Bay Alarm lets you pay monthly, quarterly, or annually. All three have the same monthly price, which surprised us. The quarterly plan comes with free shipping and the annual plan comes with a free month, but we’re used to getting discounts when we pay more up front. We liked that there were two wristband sizes to choose from. The standard size is for wrists up to 7 inches, and the large size is for wrists up to 8 inches.
Pro Tip: If the Bay Alarm Medical smartwatch doesn’t have you convinced, check out our review of the best medical alert systems worn as watches. Surprisingly, the Apple Watch landed on our list, but you’ll have to read the article to find out why.
We were then offered various accessories, including an additional charger, a lock box, and a Vial of Life kit. The next page asked us to sign up for a warranty for $2.95 a month. Finally, we were able to sign up and enter the information needed to make the purchase.
As we got closer to the checkout process, things got weird. Bay Alarm Medical advertises everywhere that shipping is free with certain plans, and the plan we chose should have granted us that. We weren’t able to make it work though. We tried contacting customer support, but we didn’t hear from them until it was too late.
To make matters worse, we could not figure out how to check out with all our devices. We had to order each one separately, which meant paying for shipping twice.
The cherry on top was waiting for our packages. Bay Alarm Medical estimates that shipping will take between four and six business days, but we didn’t get our devices for over a week.
Before we did anything else, we plugged our SOS in to charge. The device came with a minimal charge, but we wanted to make sure it was full of juice before we put it through its paces. No problems there: the charger plugs into any standard outlet.
We were a little disappointed, though, in the watch’s battery life – just six to eight hours. Traditional medical alert systems typically last for at least 24 hours, and other smartwatches we’ve tested last between 16 and 24 hours. Six to eight hours will certainly cover you if you’re out shopping or out on the town for a night of dancing. A day trip, though, would almost certainly exhaust the charge, though, leaving you vulnerable in case of an accident.
Since we mentioned customer service, we should add that Bay Alarm Medical’s support is on the slow side. You can contact them by phone, email, and chat, but each method has specific office hours.
Pro Tip: Use our medical alert system buying guide to find out what you should look for in a device. It covers the features to consider, average cost breakdowns, company reviews, and what equipment is best.
If you work full time and can’t get a moment outside of your tasks, you may need to send an email and wait. We should note that the customer-support hours and experience are different from the 24/7 help the emergency call center offers. That was much better, in our opinion.
Upon arrival, the battery for the SOS Smartwatch was mostly charged, at 85 percent, so we were able to start setting it up right away.
Since we put in our medical information when buying the smartwatch, we didn’t need to re-enter it.
Upon putting on the watch, we instantly tested the response button. After holding the SOS button for five seconds, we had to wait for 16 seconds to get in contact with Bay Alarm Medical’s monitoring agents.
That response time is par for the course with most medical smartwatches, although the waiting period may be up to 50 seconds. That’s less than other medical smartwatches, such as UnaliWear, which has a waiting period of up to 66 seconds.
FYI: Most monitored on-the-go medical alert systems come with GPS. Read our review of the best medical alert systems that use GPS to pick the most accurate device on the market.
The fall-detection sensor also worked very efficiently. We tested it for a week, and it became more accurate over time.
The Bay Alarm Medical SOS Smartwatch currently does not come with an app for family members and caregivers to track you. The company’s website says that its team is working on an app, but the fact that it isn’t currently available is the device’s biggest flaw.
If you’re looking for a medical smartwatch on a budget, the Bay Alarm Medical SOS Smartwatch is a good choice. The device works exactly as advertised, but don’t expect much else from it. The fall detection was accurate during our testing, and the watch fit comfortably, never feeling too tight or loose.
The lack of apps outside of weather and steps leaves a bit to be desired, and the fact that Bay Alarm Medical hasn’t set up a tracking app for caregivers yet may steer you away. If you want to look for something more fashionable or from a name brand — and you don’t mind paying more to get more accessories — we recommend an Apple Watch.
If you have an older family member who doesn’t care about fancy tech and just needs an emergency system they can wear on their wrist, the SOS Smartwatch will do the trick.
Bay Alarm Medical is powered by 4G LTE cellular data. Depending on your area, the watch runs on either AT&T or Verizon.
That depends on what you’re looking for in a medical watch. The Bay Alarm Medical SOS Smartwatch has a simpler user interface and an easier learning curve. It’s also cheaper. The Medical Guardian smartwatch has more abilities for its wearers to play around with, including calendar alerts and messaging apps, and it has a tracking app that allows caregivers to track you.
After the up-front fee of $159, you’ll pay $34.95 a month to continue using Bay Alarm Medical’s services. If you want the trusty fall detection with your watch, you’ll have to pay an extra $10 a month. That isn’t bad, but we’d prefer it included with the monitoring fee.
No, Medicare usually doesn’t cover Bay Alarm Medical devices. Medicare generally doesn’t cover any medical alert systems, regardless of the company.
Yes, to a point. You probably wouldn’t want to take your SOS Smartwatch with you for a swim, but it offers protection from rainwater and you can use the device while showering, which is one of the times you need it most.
