Bay Alarm Medical Alert Systems: Cost, Features, and More 2025

Ordering Bay Alarm Medical Alert Systems

Buying Experience

Bay Alarm makes ordering a medical alert system simple and straightforward. Pull up the company’s homepage, and the first thing you find is a list of available systems. All four include pictures that provide a concrete sense of just what you get when you order. Click on any of them, and a new page pops up explaining that system in detail. Intuitive design is one of our favorite things in life.

Similarly, these pages highlight equipment prices so there’s no confusion about what you’ll pay for a given system. So are the monthly fees for the different monitoring options. Typically, for at-home systems, you can choose between landline and cellular monitoring. Landline systems are cheaper but they’re slower and less reliable than cellular systems, so we recommend going cellular. But before you order, we suggest calling Bay Alarm to find out if they have a strong cellular coverage in your area. It makes sense to go with landline if cellular signal is going to be an issue.

Bay Alarm device options

Bay Alarm’s systems are pre-packaged, but you can opt for add-ons and extra amenities. That comes next after choosing your equipment and monitoring plan. We added fall detection (usually $10 per month) to our monitoring, and we purchased add-on, wall-mounted emergency buttons. Those cost extra, but they helped tailor our Bay Alarm system to our needs. And once again, we didn’t need to seek those extras out. Bay Alarm offered them after we selected our equipment and monitoring.

Installation Process

We should have guessed this from the purchasing process, but the installation process was equally as simple and easy. Bay Alarm takes the trouble to post several informative support videos on its website. Following these, we got the entire system set up in under two minutes. We had no problems getting our devices up and running. Studying and reviewing these products is our job, but even the least tech-savvy customers should be able to get their devices up and running without an issue. If you run into an issue, however, customer support can help.

Customer Support

We like taking charge of our systems ourselves, so when we ran into a problem with the volume on the base station, we pulled up the Bay Alarm homepage and made our way to the Help section. There, we found a FAQ, a set of clearly written Help Guides, and a series of instructional videos. There’s also the option to email with specific questions.

The thing is, not everyone is comfortable navigating websites, even when they’re user-friendly. We get it. The good thing about Bay Alarm is that they offer the option to talk in real-time to a real person using your actual voice by phone. It’s worth pointing out that this option is also valuable in case of an emergency.

How Bay Alarm devices work

Packages and Pricing

Bay Alarm Medical offers four separate medical alert systems. Each one comes with its own set of options, though, so we recommend exploring them one at a time.

First up is the SOS Home system. The SOS is a home-based system that works through a traditional landline. Of course, landlines are becoming increasingly rare. You can easily upgrade to an LTE cellular connection, but that comes with an additional price. You can add other features to your monitoring plan as well, like Fall Detection. Here’s a complete list of SOS Home system options:

• The SOS Home Landline costs $24.95 per month
• The SOS Home Cellular costs $29.95 per month
• The SOS Home Cellular With Fall Detection costs $39.95 per month

Let’s move on to the SOS Micro. This system is perfect for anyone who spends time outside the home. The heart of this system is a wearable emergency button that provides complete protection for seniors any time they’re out of the house and on the go. The device itself costs $99, but that’s quite reasonable when you consider the flexibility this system offers.

Like the SOS Home, the SOS Micro comes in three flavors, all three with 24/7 professional monitoring included.

• SOS Micro costs $29.95 per month.
• SOS Mobile with Fall Detection costs $39.95
• The SOS Mobile 360 Bundle, which includes both the Home and Micro devices, costs $54.95

Expert Examined

From Christopher Norman, a Board-Certified Geriatric Nurse Practitioner with the National Council on Aging (NCOA)

“I have had some caregivers that have used tracking capability to good effect to mobilize help from the medical alert system user’s local neighbors, which has avoided emergency personnel use and been better for everyone involved. Having caregiver tracking is most often beneficial as part of a comprehensive safety plan, not as an independent feature.”

Bay Alarm purchase help and options

The SOS All-In-One 2 is a hybrid system. It doesn’t come with a base station, but it does include lanyard emergency buttons you can wear around the house, so you’re protected just as you would be with an SOS Home system. It also includes the SOS Micro, so you get the benefits of mobile protection too.

In this case, you have two plan options.

• The basic All-in-One 2 costs $34.95 per month.
• The All-in-One 2 with Fall Detection costs $44.95 per month.

Finally, Bay Alarm offers a stylish SOS Smartwatch. The smartwatch offers the mobility of the Micro but adds features like a step tracker and a weather app and packages it all in a sleek high-tech design that conceals the fact that you’re using a medical alert system. The Smartwatch requires an initial investment of $199.99, but you can choose from multiple monthly plans.

• The basic Smartwatch with monitoring costs $39.95.
• Add Fall Detection to your Smartwatch and pay $49.95.
• Add the SOS home monitoring system and pay $64.95.

Below is an overview of all of Bay Alarm Medical’s alert systems.

Bay Alarm Medical Alert System Features

What are you getting for your money?

No matter which Bay Alarm system you choose, you can count on top-tier monitoring, including 24/7 support to handle any emergency you might experience. These are absolute necessities for any medical alert system. Added to that, though, Bay Alarm includes a number of extra features. These vary depending on the particular system you choose. For example,

SOS Home

• At-home device
• Landline or LTE cellular
• 24/7 U.S.-based monitoring
• Wearable button
• Neck lanyard or wristband

SOS Mobile

• Mobile device
• 24/7 U.S.-based monitoring
• Caregiver tracking

SOS All-In-One 2

• All-in-one device
• 24/7 U.S.-based monitoring
• Caregiver tracking
• In-home wearable button
• Lanyard and wristband

SOS Smartwatch

• Smartwatch device
• 24/7 U.S.-based monitoring
• Caregiver tracking

Holding extra pendant for Bay Alarm Medical home device

Bay Alarm also offers a variety of add-ons that can be used with any of its devices. While you don’t want to invest in services you don’t need, in the right situations, these can be valuable for many seniors.

Bay Alarm Medical home device in box

Bay Alarm Medical App

All of Bay Alarm Medical’s systems and plans include access to the Bay Alarm Medical app. For tech-savvy seniors, this app provides a number of features, like system guides and access to detailed payment information. The app also keeps track of all your personal information and makes it easy to adjust this information when things change. You can access all of this material whether you’re at home or on the other side of the world. No more waiting on the phone for customer support to get to your call.

Of course, we’re not all computer engineers, so Bay Alarm makes sure customers can use their equipment even if they never open the app. In addition, the company makes it easy for loved ones to access the app, so they can help the older adults in their lives manage the system.

Bay Alarm mobile app download page

We definitely found the app useful. Making adjustments on the app was easier for us than calling their support. Besides having to spend time on hold, calling often means sorting through a long list of options, with AI operators who never seem to understand what we’re trying to ask for.

Whether it’s questions about our equipment, making payments, or adjusting our plans, we prefer to have the information laid out in front of us on a screen. And again, for seniors who aren’t comfortable with that approach, Bay Alarm makes it easy for family members and caregivers to help.

Current Bay Alarm Medical Alert System Deals

A 360 Bundle offer is available with both the SOS Mobile and SOS Smartwatch plans. The bundle includes either the SOS Mobile or SOS Smartwatch, along with the SOS Home System as follows:

Bundling the two systems saves you about $60 per year compared to buying each system separately.

Looking at the Bay Alarm Medical smartwatch

Which Bay Alarm Medical Alert System Is Best for You?

We all want to save money, and medical alert systems are no exception. Keep in mind, though, value isn’t always about the raw numbers. Affordability matters, but the most valuable system is the one that’s going to do what you need it to at the lowest price.

Which system is right for you, and thus, the best value, is going to depend on your specific situation. It’s important to think through exactly what medical alert systems accomplish and what they can do for you.

As a starting point, do you need an on-the-go system, or are you fine with an at-home system?

As their name implies, on-the-go medical alert systems are great for active people who are constantly getting out of the house. Whether you’re going to a nine-to-five job or taking a vacation, the mobile systems add the protections of an at-home alert system while you’re on the move. The mobile nature of the devices means they’ll work even if you’re in another state, since the hotline will patch you through to any available local emergency services. If that sounds like you, go with the SOS Mobile or SOS Smartwatch system.

When will an at-home system work better?

Since many (but not all) individuals who need medical alert systems are seniors, many people using the devices aren’t able to leave the house without assistance. If that’s the case for you, a home SOS system will be perfect. We recommend having a mobile medical alert option in case you need to leave your house, but a home system will keep a close watch on your daily activities and will be available to assist you during an emergency.

Testing Bay Alarm Medical home device

Bottom Line

When it comes to your health and the health of your loved ones, you want to make sure you do your due diligence. Medical alert systems are supposed to provide seniors with life-saving care in the event of an emergency. It’s crucial you pick the right company. And while no company is right for everyone, on the big issues, Bay Alarm Medical gets everything right.

Bay Alarm’s equipment is well-built and reliable. Plus, you can trust its monitoring program. In our extensive reviews of the SOS Home, SOS Mobile, SOS All-In-One, and SOS Smartwatch systems, we found that all four offer safety and peace of mind. In addition, the company makes it easy for seniors and family members to sign up for plans, with a well-designed website and intuitive app.

Add extras like an affordable price and the option to choose on-the-go or in-home systems, and it’s clear that Bay Alarm is a system you can trust, not just to do its job but to take care of you and your loved ones.

Bay Alarm Medical FAQs