Key Similarities
- 24/7 monitoring: Medical Guardian and Philips Lifeline both offer around-the-clock support.
- Mobile app: Both systems offer mobile apps with GPS tracking, professional support, and caregiver management.
- Flexible pricing: Both companies offer flexible pricing, ranging from $27.95 to $44.95 per month.
Key Differences
- Years in business: Medical Guardian has been in business since 2005, while Philips Lifeline’s experience spans over 50 years.
- Product variety: Medical Guardian has five products, while Philips Lifeline offers only three.
- Fall detection: Medical Guardian offers fall detection for an extra $10 per month, while Philips Lifeline offers it for an extra $15 per month.
As experts on medical alert systems, we’re here to help you on your journey to finding a high-quality medical alert device. Whether you’re looking for a company with a solid reputation, like Lifeline, or a more modern one that focuses on its technology, like Medical Guardian, you’ve come to the right place.
Lifeline has been around for more than 50 years. Its history of providing medical alert systems for the public has been incredibly successful. Medical Guardian, on the other hand, is newer to the scene, with a strong focus on advanced technology and high-quality devices.
In this review, we’ll get into all the details — big and small — so you can feel 100 percent sure about your decision.
>> Also Read: Best Medical Alert Systems of 2024
Philips Lifeline vs. Medical Guardian: Company Overviews
Our Experience
We spent several hours researching, reviewing, and testing Medical Guardian and Philips Lifeline systems to give you a detailed overview of what you can expect.
For starters, let’s talk about how easy it was to find information on each Medical Guardian device, add accessories, and check out. Every step of the way, we felt guided by all the resources without ever feeling overwhelmed or fooled into buying more than we needed.
FYI: We purchased the MGMove smartwatch, MGMini, and the MGHome Cellular, thanks to the quiz found on Medical Guardian’s website. After answering a few questions, we were even more sure about our purchase.
Medical Guardian product boxes
Medical Guardian’s website is more robust than Philips Lifeline’s site. It’s packed with detailed descriptions, high-quality images, customer reviews, and an extensive FAQ page. The live-chat feature also gave us immediate access to support, which we relied on.
The Philips Lifeline website was transparent and easy to digest. The only thing we didn’t like about it was how long things took to load. We tested it using different Wi-Fi networks and devices, including both mobile and desktop, and we still found the website to have a slow response time. Not a great user experience!
Lifeline website homepage
During the checkout process, we noticed that Philips Lifeline provided clear information about features, pricing, and add-ons. Like Medical Guardian, it also had customer reviews for extra peace of mind. A contact number is visible throughout the site in case you prefer one-on-one support over the phone.
Both websites and companies felt informative and user-friendly, but Medical Guardian still felt like the superior choice because of how customizable all its packages were. We’ll get into that in a bit.
Testing Response Times and Reliability
After testing both systems, we found a significant difference in response times. When we tested our MGMove smartwatch, we got consistent results in the 10- to 20-second range. That’s actually much faster than the industry average of 30 to 60 seconds.
When we tested our MGHome Cellular and MGMini, we got results in the 15- to 20-second range. We were impressed because no matter which Medical Guardian devices we tested, we always got a response time of under 20 seconds, making it one of the fastest on the market.
Using MGMove smartwatch
>> Read More: Medical Guardian MGMove Review
On the other hand, Philips Lifeline falls between 30 and 60 seconds. Some users have even reported waiting a bit longer than 60 seconds to speak to a real human. That falls within the industry standard, but we naturally felt safer with Medical Guardian. Every second counts in an emergency.
Privacy Policies
We hate to lecture you about reading the fine print, but, as security experts, we always recommend reading it — even if it's just the highlights.
Medical Guardian’s privacy policy states that it is committed to protecting its customers, partners, and team members, but the company collects and shares users’ personally identifiable information. We don’t love that, but we will give them points for transparency.
Philips Lifeline also has a clear breakdown of how it collects and uses your data. When you visit its website, the company anonymously collects browser information to enhance marketing and user experience.
FYI: Third-party websites are granted access to cookies that track your online activity on multiple devices. They also gather information when you make a purchase, apply for a job, file an incident, submit a review, take an assessment, participate in public forums, and register on their website.
>> Read Next: Lifeline Reviews on Medical Alert Systems
Customer Support
When we got in touch with Philips Lifeline’s customer support, we found the representatives to be knowledgeable and courteous. We contacted them about both sales questions and troubleshooting devices. Both times, we were met with patient agents who were happy to help. You can contact them via phone and email. If you prefer to go the self-help route, the company also offers resources, product guides, and FAQs on its website.
Needless to say, Medical Guardian’s customer support covers all the bases and more. The company is known for its quick response times and friendly support agents. You can get in touch with them via phone, email, and live chat. The website also features an impressive training hub, with product videos, extensive FAQs, and a customer portal where you can manage all your health and safety information.
Costs
Plans and Pricing
Philips Lifeline devices lack the customization Medical Guardian offers, but they get the job done. The company keeps it simple with three functional and effective devices: In-Home, Mobile, and Smartwatch. Prices range from $99.95 to $159, with a monthly service fee between $27.95 and $39.95.
Medical Guardian devices range in price from $149.95 to $199.95. Its monthly service fees range from $32.95 a month to $44.95 a month. We like that the company has a broader selection of devices and add-ons that truly sets it apart.
Showing off MGHome 2.0
Below is an overview of Philips Lifeline’s and Medical Guardian’s plans and pricing.
Medical Guardian
| System | Device purchase | Cost | Includes |
|---|---|---|---|
| MGClassic | n/a | $32.95 per month |
|
| MGHome Cellular | $149.95 | $37.95 per month |
|
| MGMini | $149.95 | $39.95 per month |
|
| MGMini Lite | $149.95 | $44.95 per month |
|
| MGMove | $199.95 per month | $39.95 per month |
|
>> Also Read: Bay Alarm Medical Alert Systems Plans and Pricing
Philips Lifeline
| System | Device purchase | Cost | Includes |
|---|---|---|---|
| HomeSafe | $99.95 | $27.95 per month |
|
| On the Go | $99.95 | $39.95 per month |
|
| Smartwatch | $199.95 | $34.95 per month |
|
We also suggest checking out our guide to Lifeline’s plans and pricing to get a better sense of your options.
Lifeline medical alert devices
Special Deals
You’ll get the best bang for your buck with Medical Guardian’s 12 Days of Deals, during which you can score multiple discounts over 12 days. Groupon is currently offering a 40 percent discount on Medical Guardian products.
Philips Lifeline is granting first-time users one month free when they use the promo code PSFM01.
Pro Tip: If you’re looking to get the best device for as little money as possible, we suggest reading our guide to the most affordable medical alert systems. Our roundup of options is designed to get you the most bang for your buck.
Medical Equipment and Features Comparison
Lifeline has three simple yet effective products: the home system, the mobile system, and the smartwatch. Medical Guardian, on the other hand, is notorious for having a lot more to choose from.
Both platforms offer GPS tracking, advanced fall detection, a mobile app, long battery life, and fast response times. Based on your personal tastes and the distinct features you’re looking for, one system may be more fitting than another.
Pro Tip: If fall detection is a top priority for you, but your budget doesn’t allow for an extra monthly payment, all is not lost. There are options that include fall detection at no extra cost. Take a look at our guide to the best medical alert systems with fall detection to find a plan that fits your needs.
| Feature | Medical Guardian | Philips Lifeline |
|---|---|---|
| Fall detection | Available on all devices for an additional cost | Available on all devices for an additional cost |
| GPS location tracking | Advanced GPS tracking with pinpoint accuracy | Basic GPS tracking on mobile devices |
| Health tracking | Available on smartwatch devices | Heart-rate monitor and step tracking available |
| Response time | 20 seconds or less | 30 to 60 seconds |
| Device options | Smartwatch, pendants, wristbands, in-home systems | Smartwatch, necklace, in-home systems |
| Mobile app features | Comprehensive app | Basic app functionality |
| Battery life | Up to 5 days on mobile devices | Up to 4 days on mobile devices |
| 2-way communication | Available on all devices | Available on all devices |
Accessories and Add-Ons
Medical Guardian has some of the best accessories on the market, including discreet pendants that can be worn as necklaces or wristbands and voice-activated wall buttons for at-home safety. The add-ons are versatile, innovative, and great for any lifestyle.
Lifeline also offers some great add-ons, including automatic fall detection with every plan. Both companies give customers a free lockbox (depending on special deals or plan type). Lockboxes are helpful in the event of an emergency, because first responders can use them to quickly and easily enter your home without damaging the front door.
Mobile App
Medical Guardian’s MyGuardian mobile app has every feature you need, plus some you haven’t even thought of. It includes location monitoring, activity alerts, task reminders, messaging, caregiver monitoring, and more. You’ll also have access to your client services portal, making it a breeze to pay bills and get in touch with customer care 24/7.
MyGuardian app
Lifeline’s mobile app is a bit simpler. Most importantly, though, it will give you and your caregiver access to the GPS system and direct customer assistance. You’ll also be able to test your system, update your contacts list, and contact support directly in the app.
If you’d like a straightforward mobile app that covers all the basics, go with Lifeline. If you enjoy robust platforms with additional features, Medical Guardian is the way to go.
Lifeline mobile app
Final Verdict: Philips Lifeline vs. Medical Guardian
After thoroughly testing and examining these two medical alert systems, we found a few key differences that could make or break your decision.
Lifeline is better suited to people who want reliable yet simple features. The company’s longevity and proven track record give customers peace of mind knowing they’re in trustworthy hands.
Medical Guardian is a newer company, but its advanced technology and innovation put it ahead of the game. With its sophisticated product lineup and cutting-edge systems, Medical Guardian is our top pick.
Pick Philips Lifeline if you’d like…
A simple, straightforward system that gets the job done. When we think of Lifeline, we think of a no-frills company with the prices of more robust ones. It’s a reputable choice for users who want reliable service, justifying its higher price points. All of its devices come with professional installation and a direct line of communication with trained responders.
Pick Medical Guardian if you’d like…
Top-of-the-line or modern equipment with a wider selection of devices and high-tech options. In our opinion, Medical Guardian’s advanced technology, fast response time, and excellent customer service make it the top contender.
Philips Lifeline vs Medical Guardian FAQs
- Do Medical Guardian and Philips Lifeline offer on-the-go systems?
Yes, Medical Guardian has numerous mobile devices, including the MGMini, MGMini Lite, and MGMove smartwatch. Philips Lifeline also has a smartwatch and mobile device with GPS tracking.
- Do Medical Guardian and Philips Lifeline have mobile apps?
Both systems provide a user-friendly mobile app equipped with GPS tracking, caregiver access, and real-time security alerts.
- Do Medical Guardian and Philips Lifeline offer fall detection?
Yes, both systems offer fall detection on their mobile devices as an add-on feature. With Medical Guardian, you can get it for an extra $10 per month. With Philips Lifeline, you can get it for an extra $15 per month.
- Do Medical Guardian and Philips Lifeline charge installation fees?
Philips Lifeline has a $50 activation fee and a $49.95 programming fee, in addition to the price of each product. Medical Guardian does not have an installation fee, but it has product fees that range from $149.95 to $199.95.
- At what age should you get a Philips Lifeline or Medical Guardian device?
No matter your age, you’re never too young to consider investing in a medical alert system. Older adults who have chronic medical conditions or have suffered from a stroke or heart attack should consider a medical alert company such as Philips Lifeline or Medical Guardian.
